Our focus on the fields of oncology, rare disease, and neuroscience allows us to address patients’ needs more effectively. Our patient pillar is dedicated to delivering a truly patient-focused experience, enabling access to good health, and driving innovation. This dedication aims to increase access, affordability, and quality, while also improving patient experiences.
How we support the patient community
At Ipsen, we strive to build innovation and drive meaningful change guided by what the patient community values most. Examples of how we live this in practice include:
Continuous improvement in patient engagement
We gather continual feedback to ensure we are serving our patient communities to the best of our ability. Ipsen has been running an annual patient organisation survey since 2021 to gather feedback on their satisfaction with interactions with Ipsen. The results are used to evolve and drive improvements in how Ipsen collaborates with the patient community.
Keeping language simple
To help the patient community understand what our clinical studies involved, and the data, we develop lay-friendly language summaries.
Focus on patient experience: it starts with listening
We strive to incorporate patients’ perspectives at every stage of the medicine development process, starting with early discovery research in our laboratories. To do this, we hold advisory sessions and conduct comprehensive patient experience mapping and data generation in partnership with patient communities. For example, for understanding the reality of living with primary biliary cholangitis (PBC), Ipsen collaborated with PBC patient organisations in the U.K., U.S., Germany, Canada and Israel, to co-create, validate, and publish the first patient experience map in PBC.
Bringing science to the people
We have made 100% of our scientific publications publicly accessible for free.
CRSC-GB-000212
September 2025